For orders placed before 7 AM EST, we aim to process them the same business day. Orders placed after 11 AM EST will be processed on the next business day.

During promotional events and new product launches, processing times may be slightly longer.

All orders from 592 Smoke Shop are carefully picked, packed, and shipped with care from our trusted suppliers.

We offer refunds on defective or damaged items only. Unfortunately, we cannot provide refunds for change of mind or non-defective products.

• Items must be returned in their original condition and packaging: unopened, unused, and with all original labels intact.
• Disposable vapes, opened e-liquids, and used coils, pods, and cartridges cannot be returned due to health and safety reasons.
• Return shipping methods and associated costs are the responsibility of the customer unless the item is defective or damaged.
• Clearance or sale items are final sale and cannot be refunded or exchanged.

If you believe your item is defective or damaged, please contact us within 7 days of receiving your order at info@592smoke.com for assistance.